F.A.Qs

When placing an order, an estimated shipment date is provided. This same delivery time will also appear on your order confirmation. The shipping date shown during checkout will always match the date on your confirmation.

If a product has a longer delivery time than originally indicated, you may cancel that item or the entire order by contacting our customer service team. Once cancelled, the purchase amount will be refunded to your bank account within two working days. Please note: if your order has already been shipped, it cannot be cancelled.

Invoices are not sent automatically. You can access and download your invoice anytime by logging into your customer account. If you prefer, you may also request one directly from our customer service team.

Every order confirmation includes the expected shipment date. The shipping date on our website will always match what is shown on your confirmation.

If a shipment delay occurs, you may cancel your order before it has been dispatched by contacting customer service. Refunds are processed within two business days. Once an order is shipped, cancellation is no longer possible.

Invoices are available in your online account under "My Orders." Alternatively, our support team can provide one upon request.

If you need to return or exchange an item, please contact our customer service team first. Instructions and eligibility details will be provided based on your order.

We aim for 100% satisfaction. If you are not satisfied with your order or experience any issues, please reach out to our customer service team so we can resolve the matter promptly.